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You’re at the front line of service delivery.  It may seem that you can do little to respond to angry and abusive clients and customers.  But you can! 

This half day seminar (9:30am to 1pm) offers key principles and strategies to defuse clients' and customers' anger and reduce abusive behaviour right from the start.

It also assists to reduce your own stress levels.
Cost $110.
To enrol, please phone (08) 6164 0239.


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